Obviously the lights won't sync because the hue sync is not connected.ģ- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Everything that happens on scenario 1 happens here. *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz)Ģ- Connecting directly to TV without using Hue Sync Box. From both Apple TV to Hue Sync and Hue Sync to TV *Cables used: Both RocketFish and Belkin listed above. *Connected to port 2 or 4 on phillips Hue? Yes (also tried different ports as well) *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Yes but lights won't sync * Lights syncing? Not when Dolby Vision is showing on TV or selected as default option on Apple TV * Image on the television? Yes, it correctly recognizes HDR and Dolby Vision *Dolby Vision Enhanced Compability turned on (Hue Box)? No These are the main things under this set up: The lights will only work when the content is 4k HD or HDR. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Let me give you the three possible scenarios that I can test:ġ- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Rocketfish™ - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cableīelkin UltraHD High Speed 4K HDMI Cable ( This one is even Dolby vision compatible - it says in the box) Yes I tried to update the hue sync box, I've used two different cables: However, I recommend that you always check the patch notes of the Hue Sync Box on the Phillips website first because some updates may add new capabilities or change the way your Sync Box works.Hi here is an extremely detailed explanation of what is going on: You can also enable automatic updates from the same menu to keep the device updated. If there’s a new update, tap “Install Software Update”, and it should be downloaded and installed automatically.
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