![]() There are better options in the same price range nearby. Other than that we had an absolute awesome stay my wife loved her birthday and our anniversary celebration and we will be coming back for future stays that is a promise!ĮXTREMELY disappointing this property may check the boxes necessary to qualify as a 4-star, but it is decidedly not. We had to look around a little bit for the front desk which again isn’t a big deal just a little confusing. We first walked toward what we know now is The Keep restaurant and the apartment elevators. ![]() There really isn’t any real indication that the front desk is off to your right up a ramp about 150-200’ away kind of hidden. This is what you expect when you stay at a hotel being treated like a King or Queen and they didn’t disappoint! Now to the only complaint I have!! I will say this it is a little bit of a flaw but not a huge concern is when you arrive and walk through the front doors. Always smiling and asking if there was anything we needed how was our stay was going. I didn’t see an item on the menu and Claire made sure to get the unwanted item off the order and replaced with a suitable replacement put it in the room and had her team take care of the special little details such as a hand written note and other things! I can’t say enough on how welcoming this team was again from the moment we arrive to the moment we left. They a special amenities menu you can order from but, it doesn’t mention you can substitute anything which I needed for my wife. ![]() I wanted to do something extra special for my wife and they didn’t disappoint. I called ahead and spoke with Claire she was an absolute pleasure to deal with. They didn’t disappoint from the time we had the valet take the car, to leaving the next morning. My wife and I chose to go to this hotel due to the location of downtown amenities. It looked more like the motel 6 next door than a Hilton. ![]() It was the worst experience I've ever had at a hotel. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice.
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